Refund Policy

Refund & Return Policy

Last updated: January 2026

At Lullow Studios we want you to love your purchase. If something isn’t right, we make returns easy and fair. Please read this Refund & Return Policy carefully.

Overview

  • Full refunds are issued for products that arrive defective or are unable to function as intended.

  • This policy applies to purchases made directly through our website.

Eligibility for Refunds

You are eligible for a refund if:

  1. The product arrives defective, damaged, or unable to work as intended;

  2. You decide to email us about the product within the 14 day window and the item meets the conditions below.

Refund Window:

  • Returns must be initiated within 14 days of delivery unless otherwise stated on the product page.

Condition Requirements:

  • Items arrived defective, damaged, or unable to work as intended.

  • Original packaging, accessories, and documentation should be included.

  • Normal wear from reasonable testing is acceptable for defective items.

Defective or Non‑Working Products

If your product arrives with the inability to work, malfunctions, or has a manufacturing defect:

  • You are entitled to a full refund or free replacement, at your choice (subject to availability).

  • Please contact us as soon as possible with a brief description of the issue and, if requested, photos or videos to help us resolve the issue quickly.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval status.

  • Approved refunds will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

What’s Refunded:

  • Product purchase price

  • Original shipping fees (if the return is due to a defect or inability to work)

Non‑Returnable Items (If Applicable)

The following items may not be eligible for return unless they arrive defective or non‑functional:

  • Final sale or clearance items (clearly marked)

  • Gift cards

How to Start a Refund

To initiate a refund:

  1. Contact us at lullowstudios@gmail.com with your order number.

  2. Tell us the reason for the return and add photo/video evidence if requested.

Please do not send items back without contacting us first.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company or payment provider.

  • If the issue persists, contact us at lullowstudios@gmail.com

Policy Changes

We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting on this page.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Email: lullowstudios@gmail.com

We’re always here to help make things right 🤍